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Find a Location

Butler Nissan of Macon has 1 locations, listed below.

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    Business ProfileforButler Nissan of Macon

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/7/2014

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers new and used cars

    Business Details

    Location of This Business
    4500 Riverside Dr, Macon, GA 31210-1328
    BBB File Opened:
    8/19/2014
    Years in Business:
    54
    Business Started:
    11/1/1969
    Date of New Ownership:
    8/1/2014
    Accredited Since:
    10/7/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jay Davis, General Manager
    Contact Information

    Principal

    • Mr. Marsh Butler, President

    Customer Contact

    • Mr. Marsh Butler, President
    • Mr. Jay Davis, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Attention Mr Krieg M**** Service Manager. My car came in on October *** 2023 because it would shut off ..They diagnosed it with having a Faulty Ipdm System . I got a call saying ready for pick up, then called back saying warning lights came on .So now their reaching for another issue saying Transmission issues etc etc they have to consult with a team of higher Specialist from Nissan quarters for 2wks trying now to figure this out great indication the're NOT knowledgeable on ******** Suv luxury cars ,so I asked the girl do yall work on ******** much um no it's a higher luxury car ?? so I told her I wish all would have never touched this one . I spoke with Krieg myself expressing my concerns because I just paid $3,137 and after 3weeks 4-days my car was left unexceptable showed him pics he said he couldn't believe his Master tech left car in such a manner. SO now I can't trust you guys so I asked where is the old board mechanic can't find it ??..had it towed to ******** of ***** before I arrived Mr M**** was on the phone with ******** dealership trying to ask.them to work with him on this Sad... don't know full conversation but I do know one was had .. My car doesn't start and if I let ******** fix it as needed the Electrical also has to be done to get transmission to recognize. Ipdm system that they didn't correctly do.. I'm asking for half of my money in a check refunded to me ..I have pics of my car the work and shape it was in .I was told car was driveable until I got there not so . ******** dealership diagnosed as the cause transmission oil cooler caused fluid leak and they have to do a transmission plus flush / electrical had Nissan repaired off there diagnostic issue car still wouldn't be running properly because the Never addressed what was causing issue why transmission was going bad .. I need this resolved as my car sit at dealership.. I'm asking for Half of what I paid the least yall can do.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Morgan H

    5 stars

    09/29/2023

    I have the greatest experience taking my car in for its regular services at Butler Nissan. They are very kind and helpful from the time that I pull in the lot to the time I pull off the lot. They always have my car done in a timely manner and I’ve never had any issues. They even have a nice waiting area with a variety of snacks to chose from with beverage, all for free! I don’t drive a Nissan , but I will still always bring my car here for every single concern I have or service needed. Highly recommend.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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